Vehicle Warranty Sales Agent
Company: AA Financial Services
Job title: Vehicle Warranty Sales Agent
Location: Bryanston, South Africa
Job Type: Telesales
Industry: Short-term Insurance
Remuneration: Basic Salary incl. benefits (Medical Aid and Provident Fund) plus Commission
Role overview/purpose
The purpose of the sales agent is to act as a good brand ambassador in order to grow the AA Warranties market share through the sale of our vehicle warranty product. A successful candidate achieves this goal through educating our customers on the benefits of our product, providing excellent customer service and exceeding sales targets.
Qualification
Matric
RE5 (Required)
FETC: Short-term Insurance NQF4 or better (Required)
Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)
Experience and skills required
2 years of call centre sales experience
1 year of Warranty/VAPS experience is essential
Fluency in English is essential plus one other official language.
Key Responsibilities
To maximise policy sales and monthly written premium in a compliant and customer centric manner.
To be responsive, courteous and professional in dealing with the Company’s supporting lead providers and customers.
To execute the sales process with skill, knowledge, diligence and integrity.
To optimise each lead by selling additional products where these are available.
To use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers.
To accurately identify the needs of the customer by asking effective questions and listening attentively.
Match benefits accordingly and demonstrate how a product satisfies their needs.
To understand objections and overcome them with an appropriate response.
Strive to become an expert in your field through observation and collaboration.
To continuously improve skills through practicing areas identified for improvement.
To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.
To be self-motivated, maximise productivity and able to manage one’s time effectively when working from home.
Non-technical skills
Sales Driven
Goal Orientated
Self-Accountability
Time Management
Excellent verbal and written communication skills
Computer literate
Needs Analysis skills
Attention to detail
Problem-solving
Adaptability to change
Stress tolerance
Resilience
Driven and motivated
Negotiation Skills
Compliance and Rule Orientated
Strong work ethic
Proactive
Deadline driven
Values
The Candidate will be expected to operate in line with our company values:
Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!
Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!
Integrity: We always do the right thing, even when nobody is watching!
Growth: We always strive to make a positive contribution on our journey to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.
Diversity: We respect and cherish each other and listen to all opinions! We are all unique, which makes the “us” stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts!